May 9, 2021
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  • 5:50 am The basal roughness of Pine Island Glacier, West Antarctica
  • 5:48 am Tracking fitness in marine vertebrates: current knowledge and opportunities for future research
  • 5:47 am Coastal barium cycling at the West Antarctic Peninsula
  • 5:59 am Tour bus headed to Masters overturns, driver charged with DUI: Officials

first_imgIt’s a fact: sometimes customers will complain just for the sake of complaining.So if your customer service team is faced with the whines of a difficult customer, here are 7 ways to deal with them, keep your relationship management top-notch, and still score a sale.Don’t Let Them Get to You: Keep it professional. All you need are the facts.Listen: Ask tons of questions and listen to the responses. A little listening goes a long way.Stop Apologizing: The more you say you’re sorry, the weaker you sound. This is a negotiation, not an apology.Empathize: “Empathy isn’t about agreement, only acceptance of what the customer is saying and feeling,” Drew Stevens writes.Build Rapport: Again, asking loads of questions and listening builds comfort, trust and respect.Summarize: “Paraphrase and summarize often to gain acknowledgement or agreement.”Call to Action: Let them know you’re taking the matter seriously. Create a call to action to ensure the problem is or will be resolved expeditiously.For more about the different personality types of customers, check out the full story.AddThis Sharing ButtonsShare to FacebookFacebookShare to TwitterTwitterShare to PrintPrintShare to EmailEmailShare to MoreAddThislast_img read more