May 17, 2021
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first_imgGoing on vacation is something everyone is looking forward to, however, it can occasionally cause a feeling of stress and fear that they will miss something as they try to make the most of their stay. Especially a trip from point A to point B or your accommodation. Everyone appreciates and respects that, and so do you, right? According to a recent survey by Booking.com, the world’s leading passenger connection company with the largest selection of amazing accommodation facilities, involving 21.500 travelers from 29 different markets, more than half of global travelers (55%) and 66% of Croatian travelers would love to get a welcome package from the hosts, and among them, 10% of guests (6% for guests from Croatia) would be disappointed if they were not greeted in the room by any welcome gift. Yes, you are the hosts in the family accommodation. Once you understand that and change the whole paradigm, I’m sure you’ll be successful in the long run. That’s the whole philosophy of family accommodation. The sooner you understand this, the easier it will be for you and you will catch the rhythm, because the process of self-regulation of the market has already begun, ie it makes a difference from the weaker, medium and successful ones. A warm welcome is key to me, it makes a difference and most importantly it shows how much you care about the guest. And guests will recognize and reward it. And wherever the trip takes them, more than half of global travelers (51%) expect a more comfortable environment thanks to the engagement of the owner, and 59% of passengers from Croatia expect the same, with almost half of global passengers (48%) actively brings travel (the same is true for 54% of passengers from Croatia). In addition, 44% of guests from Croatia want someone to take care of them and expect the host to give them a warm welcome to ensure they adapt quickly to the new environment. As private accommodation has grown uncontrollably in the past few years, we have reached a point where supply is higher than demand, and this year a good part of private accommodation will certainly be in the red, ie have a worse season. Logically, because the season is expected at the level of the same year, at best, and as the number of tourists is the same, and the total accommodation offer is much higher, someone will be empty-handed. BE A HOST IN FAMILY ACCOMMODATION, NOT REAL ESTATE AGENTS And that’s what new booking.com research says reveals that the fact that someone cares for guests and makes them feel welcome is important to 49% of global travelers to adapt as easily as possible to a new environment. And while many types of non-hotel accommodation offer excellent facilities, many travelers believe that it is the personal approach that will make you feel at home in a facility. It is the household and the real hosts in the family accommodation that are of the greatest value.  But, again, those successful, ie better quality accommodation and real hosts in family accommodation will not feel the decline, on the contrary, they will always have a stable business and booking. Today, more than ever, guests have a choice, and they always choose the accommodation that is better, more comfortable and that suits them best. Even your household can be and is crucial when choosing, and even often guests become longtime friends. This difference is made by you as the host in the family accommodation and your relationship with the guest. In this way, you create a base of regular guests who return every year, and you are not dependent on market trends and you do not have the cost of promotion. That’s an imperative, isn’t it? Welcome guests with cold juice, beer, wine, coffee, cakes and some homemade delicacies. Of course, you don’t need the whole lunch, just a small trifle as a sign of attention and welcome. Preferably domestic and local authentic product because that is how you stimulate the local economy, and not to encourage imports through tourism. A personal note such as local tips can be extremely helpful. Information about local delicacies shared by the owner or manager of the facility with guests was rated as the most valuable information that travelers would like to receive in the welcome package (40%), as many as 53% of respondents from Croatia think, as well as recommendations personalized for them. for global travelers, 36% for travelers from Croatia). Treat your guests like a real host, like your friend. After all, our hospitality is our biggest advantage and definitely what we are known for. The big difference is in the emotion, and humans are emotional beings by nature. When you dedicate yourself to someone and show that you care, those are strong emotions and you have a guest forever. But, again, those successful, ie better quality accommodation and real hosts in family accommodation will not feel the decline, on the contrary, they will always have a stable business and booking. Today, more than ever, guests have a choice, and they always choose the accommodation that is better, more comfortable and that suits them best. Lately, there has been a big negative “chase” for family accommodation. While such debates go in the wrong direction, as family accommodation is certainly not a competition to hotels, it is certainly clear how hosts in family accommodation, private landlords and real estate agents should be distinguished. It is necessary to put things in their place, and not in the same basket to put the host in family accommodation that for generations arranges, grows and hosts guests in your home from an apartment in a building rented for tourism and especially from real estate agents. who erected on one plot a building with ten or more apartments exclusively for rent. Thus, 68% of global travelers and 66% of travelers from Croatia agree that providing comfortable accommodation and a second home to guests is for them what makes good hospitality. So be prepared and raise the quality of service, arrange accommodation as if you live in it yourself to feel the feeling and warmth of home and do not forget – the motive for coming is not accommodation, but the destination. The experience and content of the destination is why people travel, so you have to sell the experiences, stories and content of the destination. And the best stories and tips are not known by google, but by the local population. A warm welcome upon arrival at the property can make a difference and help travelers quickly get into the holiday mood. Especially to those guests who travel by car for hours to our destination, waiting at the entrance at the border and breaking through the crowds in our destinations, and often looking for parking. Cover photo: Pexels.com / Booking.comlast_img

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